Pharmacy Lead Customer Care Specialist

Onco360 • Woodridge, IL

2d • $26 • Hybrid

About The Position

Onco360 Pharmacy is hiring a full-time Pharmacy Lead Customer Care Specialist for its pharmacy in Woodridge, Illinois. The role works with internal teams, patients, and providers to monitor and resolve customer care issues, and provides staffing direction to help ensure assignments are handled appropriately and promptly. The specialist may handle difficult or escalated issues, help develop and deliver employee training, and perform other lead duties as assigned. The position may transition to remote work after the onsite training period is complete.

The schedule is Wednesday through Friday, 10:30 a.m.–7:00 p.m. CST, and Saturday and Sunday, 8:00 a.m.–4:30 p.m. CST. Starting pay is $26 per hour and up, with quarterly incentive bonuses. A $5,000 sign-on bonus is available to employees starting before December 31, 2026.

Requirements

• Bachelor’s degree.
• At least 2 years of pharmacy operations experience.
• Customer service, problem-solving, and excellent verbal and written communication skills.
• Ability to work independently with little to no guidance.
• State Pharmacy Technician license, as required.
• National Pharmacy Technician certification (PTCB or equivalent).

Nice To Haves

• At least 2 years of customer care, outbound or inbound calling, patient satisfaction, or equivalent experience.

Responsibilities

• Manage the customer care escalations email workflow.
• Work with the Customer Care Supervisor to ensure team escalations are addressed daily.
• Assign and complete address exceptions provided by leadership in pharmacy operations.
• Report to the Customer Care Supervisor on items that may prevent exceptions or escalations from being completed.
• Escalate issues to the appropriate pharmacy director, sales team representative, or analytics team.
• Work with other functional areas to resolve customer problems, document as required, and notify appropriate parties about planned resolution actions.
• Maintain a specific number of patient interactions and calls each month.
• Onboard, train, and mentor new Customer Care teammates.
• Serve as a team leader who answers questions and helps teammates triage escalated issues when the Customer Care Supervisor is away.
• Complete projects assigned by the Customer Care Supervisor or pharmacy operations leadership.
• Perform other assigned tasks with attention to detail.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with a match
• Paid time off
• Paid holidays
• Tuition reimbursement
• Paid volunteer day
• Floating holiday
• Referral incentive
• Paid life insurance
• Short-term disability insurance
• Long-term disability insurance
• Quarterly incentive bonuses
• $5,000 sign-on bonus for employees starting before December 31, 2026

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level