Pharmacy Intern
About The Position
The Pharmacy Intern learns to provide an excellent patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling a distinctive and helpful customer experience. The intern learns and follows pharmacy policies, procedures, and customer service practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern assists with pharmacy practice and patient care within the applicable state scope of practice. Duties include prescription processing, supporting healthcare services, reporting prescription errors, handling appropriate customer calls and transactions, and helping maintain pharmacy inventory and the department. The intern completes required training and keeps current with developments in healthcare and pharmacy.
Requirements
- Must be enrolled in a school of Pharmacy program.
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer help with products and services, resolve issues, answer questions, and develop strong customer relationships.
- Model and share customer service practices, including proactive assistance, courteous interactions, identifying customer needs, and helping customers until satisfied.
- Learn from store and pharmacy team members, field leadership, and customers or patients.
- Assist with pharmacy practice under pharmacist supervision and in accordance with state, federal, and company policies; review and comply with the Walgreens Pharmacy Code of Conduct.
- Perform assigned prescription-entry, third-party processing, filling, and dispensing duties in accordance with standard operating procedures and pharmacist supervision.
- Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
- Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error policies and the Quality Improvement Program.
- Follow the company policy regarding Good Faith Dispensing.
- Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Help maintain the pharmacy department by ensuring adequate supplies and keeping it clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Complete required training and maintain knowledge and skills in healthcare and pharmacy, including current news and developments.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
