Pharmacy Intern

CVS Health • Mount Pleasant, MI

20d

About The Position

CVS Health’s 3rd year Pharmacy Interns apply pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. They support pharmacy operations and help ensure prescriptions are filled promptly, safely, and accurately, while providing caring patient service and following standard operating procedures, best practices, and effective communication practices. Interns contribute to a safe, inclusive team culture and, as their tenure increases, assume greater responsibility for pharmacy operations. The role is part-time and includes regular, predictable attendance, including nights and weekends. The typical pay range is $20.00–$23.75. The position is eligible for benefits and programs depending on hours worked and eligibility, including dental and vision coverage, wellness resources, employee discounts, and access to certain voluntary benefits.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate and shift between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication effectively with patients and colleagues, and practice active listening.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including extended periods of standing and mobility; reaching, repetitive finger movements, stooping, and close visual work; occasional lifting or exerting up to 20 pounds and frequent lifting or exerting up to 10 pounds.
• Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified; after meeting state regulations, interns should strive to provide patient immunizations.
• Ability to work in the home store and other market locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete the comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company standard operating procedures and pharmacy workflow procedures at pharmacy workstations to support safe and accurate prescription fulfillment.
• Help pharmacy teams manage and improve patient health and keep pharmacy operations running smoothly.
• Provide empathetic, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services when appropriate; and resolve or escalate patient problems.
• Offer counseling, answer medical questions, and gather patient medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide coaching, training, and mentoring to pharmacy team members and share best practices.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns to stock, and waiting-bin inventories.
• Remain receptive to feedback, seek opportunities to expand clinical and technical knowledge, and contribute to a high-performing team.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and supported by required training and certification.
• Where permissible and after meeting state requirements, obtain Technician Immunizer status; help prepare and administer vaccines, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting small items.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources, subject to hours worked and eligibility.
• Employee discounts, subject to hours worked and eligibility.
• Access to certain voluntary benefits, subject to hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed