Pharmacy Intern

CVS Health•Highland Park, IL

About The Position

CVS Health’s 3rd year Pharmacy Interns support retail pharmacy teams while applying pharmacy-school learning in real-world practice and preparing for increasing responsibility as a Pharmacist. Under the direction of a preceptor, interns complete a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. In the pharmacy, they help ensure smooth operations and prompt, safe, and accurate prescription fulfillment, while providing caring service to patients and communicating effectively with colleagues. Interns are expected to follow standard operating procedures, best practices, applicable laws and professional standards, and company policies that protect patient safety, privacy, and security. With increasing tenure, they take on greater responsibility for the safety and effectiveness of pharmacy operations. Where permitted and supported by required training and certification, they may provide additional services such as immunizations, point-of-care testing, and staffing offsite clinics. This is a part-time position. The stated pay range is $20.50–$24.25. Eligible benefits and programs may include dental and vision coverage, wellness resources, employee discounts, and certain voluntary benefits, depending on hours worked and eligibility.

Requirements

Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Have regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication and active listening effectively with patients and colleagues.
Apply mathematical reasoning to prescription calculations, including tablets, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet physical demands that include remaining upright and mobile for extended periods; lifting, scanning, and bagging items; reaching, bending, stooping, repetitive finger movements, and precise machine adjustments; and close visual work.
Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds; consistently exert negligible force to move objects.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified and, once state requirements are met, strive to provide patient immunizations.
Ability to work in the home store and at other locations across the market to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete the comprehensive pharmacy intern training roadmap, including Key Learning Experiences and related activities.
Follow company standard operating procedures at pharmacy workstations and pharmacy workflow procedures for safe and accurate prescription fulfillment.
Help the pharmacy team fill prescriptions promptly, safely, and accurately.
Provide empathetic, personalized service at pickup, drive-through, and by phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Offer counseling, respond to medical questions, and solicit patient medical-history information when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, seek feedback, and expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other market stores for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including those concerning controlled substances, recordkeeping, patient safety, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where permitted and appropriately trained or certified.
Where permissible, complete licensure and training requirements for Technician Immunizer status; help prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.