Pharmacy Intern

CVS Health • Chicago, IL

15d • $21 - $24 • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while preparing for a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, while learning about store, district, and regional operations.

The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately, while providing caring service to patients. The role involves learning pharmacy workflows and Standard Operating Procedures, communicating effectively, and contributing to a safe and inclusive environment. With increasing tenure, the intern takes on increasing responsibility for pharmacy operations and patient safety. Where permitted by law and supported by required training and certification, the intern may also provide immunizations, point-of-care testing, and other patient health services.

Requirements

• Accepted into, or actively enrolled in, an ACPE-accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy to ensure patient safety.
• Ability to assist people in a friendly manner, recognize and understand patient reactions, and respond appropriately.
• Verbal and written communication skills for interacting with patients and colleagues.
• Active listening skills, including giving full attention, understanding others’ points, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; make precise machine adjustments; and stoop and bend to move items.
• Close visual acuity for activities such as transcribing, viewing a computer terminal, and inspecting small parts.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently exert negligible force to move objects.
• Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1+ years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified; interns are encouraged to provide patient immunizations once state regulations are met.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences that develop pharmacy aptitude.
• Follow company Standard Operating Procedures at each workstation to support pharmacists and technicians in managing and improving patient health.
• Follow pharmacy workflows at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Offer counseling, answer medical questions, and obtain patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs and voluntarily travel to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and voluntary staffing of offsite clinics, where allowed and appropriately trained and certified.
• Where permissible, complete additional licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
• Where permissible, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health requirements.
• Review and collect patient information and track and document information for each applicable patient.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed