Pharmacy Intern

CVS Health • Dearborn Heights, MI

5d

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides hands-on experience applying pharmacy-school learning in a retail pharmacy setting and preparing for a Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap featuring Key Learning Experiences, activities, and time with district leaders, along with an overview of store, district, and regional operations.

Interns assist the pharmacy team in keeping operations smooth and prescriptions filled promptly, safely, and accurately while delivering caring patient service. They learn pharmacy workflows, standard operating procedures, and effective communication, and contribute to a safe, inclusive, and engaging environment. As their tenure increases, interns take on greater responsibility for pharmacy operations and patient care, within the limits of applicable law, training, and supervision.

This is a part-time position. The stated pay range is $20.00–$23.75. Benefit eligibility depends on hours worked and other eligibility requirements; listed offerings include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Attend work regularly and predictably, including nights and weekends.
• Complete required training within the designated timeframe.
• Be able to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Demonstrate a friendly, helpful approach to patients and respond appropriately to their reactions.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Apply mathematics to tasks such as determining tablet quantities, days’ supply, and bottle quantities for prescription fulfillment.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including extended periods of standing or remaining upright, mobility, lifting, reaching, repetitive finger movements, precision adjustments, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified and, once state requirements are met, strive to provide patient immunizations.
• Ability to work in the home store and at other market locations to meet business needs.
• Proficiency with Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company standard operating procedures and pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to support safe, accurate prescription fulfillment.
• Help deliver positive patient experiences through empathetic, personalized service, including at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Offer counseling, respond to medical questions, and gather patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, such as putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a collaborative, growth-oriented team.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and supported by required training and certification.
• Where permissible, meet additional licensure and training requirements for Technician Immunizer status; help prepare and administer vaccines, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental coverage
• Vision coverage
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed