Pharmacy Intern
About The Position
The Pharmacy Intern learns to provide a high-quality patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling a distinctive and helpful customer experience. The intern learns and follows pharmacy policies, procedures, and customer service practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern assists with pharmacy practice and patient care within the state scope of practice for pharmacy interns. Duties include prescription processing, patient counseling and other health services, customer assistance, sales and cash handling, inventory activities, and maintaining the Pharmacy Department. The intern completes required training and maintains knowledge of developments in healthcare and pharmacy. This role requires enrollment in a school of Pharmacy program, English fluency, and willingness to work a flexible schedule, including evenings and weekends.
Requirements
- Must be enrolled in a school of Pharmacy program.
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and develop strong customer relationships.
- Model customer service best practices, including courteous interpersonal habits and proactively identifying and addressing customer needs.
- Learn from store and pharmacy team members, field leadership, and customers or patients.
- Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
- Perform assigned prescription entry, third-party processing, filling, and dispensing duties according to Walgreens standard operating procedures and under pharmacist supervision.
- Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program regarding pharmacy errors.
- Follow the Walgreen Co. Good Faith Dispensing policy.
- Register sales on an assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection techniques and file claims for Rx-drug shipment overages, shortages, order errors, or damage.
- Maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete required training and special assignments or other tasks as assigned.
- Maintain knowledge and skills in healthcare and pharmacy, including the latest news and developments.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
