Pharmacy Intern

CVS Health•Los Angeles, CA

8d•$23 - $28•Onsite

About The Position

This role is for a 3rd year Pharmacy Intern at CVS Health, focused on transforming healthcare for customers and making the company a great place to work. The intern will help people navigate the healthcare system by improving access, lowering costs, and being a trusted partner. In retail locations, the intern will support pharmacy teams to deliver on the brand promise and develop their skills for future responsibilities. The intern will apply didactic learning from pharmacy school to real-world practice, preparing for a Pharmacist role under the direction of a preceptor. They will complete a comprehensive training roadmap, gaining hands-on experience through Key Learning Experiences (KLEs), activities, and interactions with district leaders. The intern will assist the pharmacy team in ensuring smooth operations, prompt, safe, and accurate prescription fulfillment, and exceeding patient expectations with caring service. They will learn to operate as part of the pharmacy team by consistently applying Standard Operating Procedures (SOPs), best practices, and effective communication. The intern will demonstrate empathy and genuine care in all interactions, contributing to a safe and inclusive culture. As tenure increases, the intern will take on increasing responsibility for the safety and effectiveness of pharmacy operations.

Requirements

Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately
Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Control precision; quickly adjust machines to exact positions
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately ; Have the ability to receive detailed information through oral communication

Nice To Haves

1+ years of related work experience in pharmacy, retail, medical, or customer service setting
Ability to become immunization certified: Once state regulations are met, pharmacy interns should be striving to provide patient immunizations as this is an essential pharmacist function
Ability to work in home store, and across the market in other locations, to meet business needs
Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)

Responsibilities

Complete a comprehensive training roadmap, focusing on KLEs that build aptitude in various areas.
Live our purpose by following all company SOPs at each workstation to help manage and improve patient health.
Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
Contribute to positive patient experiences by showing empathy and genuine care, creating heartfelt and personalized moments while serving patients.
Keep patients healthy by offering immunizations and other services at the register and over the phone.
Demonstrate compassionate care by solving or escalating patient problems.
Offer to counsel, field medical questions, and solicit information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from the prescriber, and call the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
Maintain the highest level of self-awareness and provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients.
Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business.
Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification.
Support immunizations, which includes completing additional licensure and training requirements, educating patients about the importance of vaccines, monitoring for and responding to adverse reactions, and reviewing and collecting patient information.