Pharmacy Intern

Walgreens•Hillside, NY

About The Position

Learn to provide an excellent patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. Use pharmacy systems to obtain patient and drug information and process prescriptions. Model and deliver a distinctive customer experience, and learn and champion pharmacy policies, procedures, and customer-service practices in preparation for a future pharmacist role.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Model and share customer-service best practices, including courteous interpersonal habits and proactive service.
Develop strong relationships with customers.
Learn from store and pharmacy team members, field leadership, and customers and patients.
Assist in the practice of pharmacy under pharmacist supervision and in accordance with applicable state, federal, and company requirements.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Perform assigned and supervised duties for prescription entry, third-party processing, filling, and dispensing in accordance with standard operating procedures.
Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood-pressure checks and medication therapy management.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures related to errors and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate products, including escorting them to the over-the-counter aisle when possible.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Help maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete required training and other assigned tasks.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.