Pharmacy Intern

CVS Health•Pensacola, FL

15d•$20 - $24•Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap that includes Key Learning Experiences, practical activities, and time with district leaders, while learning about store, district, and regional operations. The intern supports pharmacy operations and the pharmacy team in filling prescriptions promptly, safely, and accurately, and providing caring patient service. The role follows standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and CVS policies. Interns develop clinical and technical knowledge, communicate with patients and colleagues, and contribute to a safe, inclusive, and engaging team environment. As tenure increases, they take on greater responsibility for pharmacy operations. Where permitted and with required training, certification, and supervision, the intern may also support immunizations and other patient health services. This is a part-time position. The stated pay range is $20.00–$23.75. Benefits and programs may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

Accepted into, or actively enrolled in, an ACPE-accredited college or school of pharmacy.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy to ensure patient safety.
Friendly, helpful customer-service approach and ability to notice and respond appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Ability to use mathematics to solve prescription-related problems, such as calculating tablet quantities and days’ supply.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; manipulate items and machines precisely; stoop and bend; and perform close visual work such as transcribing, reading, and viewing a computer terminal.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified and strive to provide patient immunizations once state regulations are met.
Ability to work in the home store and at other locations across the market to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete the comprehensive training roadmap and Key Learning Experiences, including activities and time with district leaders.
Follow company standard operating procedures and pharmacy workflow procedures at pharmacy workstations, including production, pick-up, drive-thru, and drop-off.
Support safe, accurate, and timely prescription fulfillment and pharmacy operations.
Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where applicable; and solve or escalate patient problems.
Offer counseling, answer medical questions, and gather patient medical history when appropriate under direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulations.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members, and share best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, such as putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek opportunities to expand clinical and technical knowledge, contribute to a high-performing team, embrace a growth mindset, and be receptive to feedback.
Remain flexible to scheduling and business needs, and voluntarily travel to stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where allowed by law and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; and collect, track, and document applicable patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.