Pharmacy Intern

SSM Health • Madison, WI

13d • Onsite

About The Position

As part of training to become a pharmacist, this role involves performing all duties of a pharmacy technician and working closely with a pharmacist to develop additional skills aligned with the trainee's current education level. The intern will assist pharmacists in preparing and dispensing medications, maintaining drug inventory, and managing patient records. This position operates under the direct supervision of a registered pharmacist and is restricted from performing duties legally exclusive to registered pharmacists. The role also includes customer interaction, phone handling, insurance processing, cash register operation, and record keeping.

Requirements

• Currently enrolled in a PharmD program.
• Students from class of 2028, 2029, and 2030 are specifically sought.
• High School diploma/GED or 10 years of work experience.
• No experience required.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Provide customer service through greeting and acknowledging every customer, being knowledgeable of merchandise and assisting customers within the pharmacy.
• Inform patients when delays are encountered with filling their prescriptions.
• Answer telephones and emails, responding to all inquiries which do not require the attention of a pharmacist.
• Record complete messages for follow-up by another pharmacy member.
• Maintain electronic records related to patient profile, insurance, and new, transferred, or discontinued prescriptions.
• Perform all duties of a pharmacy technician.
• Bill insurance and/or customers for prescriptions and merchandise and resolve questions and/or insurance rejections through proper channels.
• Use an understanding of Medication Therapy Management (MTM) programs from different insurers to identify and flag qualifying patients.
• Maintain patient charges, payroll deductions, and monthly billing per local policy.
• Follow appropriate cash handling and register procedures.
• Assemble/prepare/compound medications for inpatient and outpatient use.
• Ensure that all doses are checked by a pharmacist prior to dispensing/delivery to nursing units.
• Accurately and efficiently prepare IV medications including parenteral nutrition and chemotherapy.
• Assure medications are available for patients by assisting in inventory control, including ordering, checking in orders, stocking shelves, updating the computerized inventory system, rotating stock, processing recalls, and conducting quarterly inspections of all areas where drugs are stored in the pharmacy for outdated and unusable medications and quarantining them.
• Fill medication carts and/or medication dispensing machines.
• Regularly sort and put away returned medications.
• Prepare hand packs.
• Prepare infusion products utilizing appropriate sterile technique procedures.
• Follow all procedures for documenting and dispensing controlled substances.
• Handle controlled substances in a manner that ensures accountability and security.
• Under Pharmacist supervision, counsel and/or provide information on drugs, their pharmacological action, dosage, contraindications, reactions, etc., to physicians, nurses, patients, and other interested parties as warranted, and with discretion.
• Under Pharmacist supervision, determine that medication dispensed to patients is correct as to drug, route of administration, strength, and expiration date.
• Review patient medication profiles and/or chart to ensure the accuracy of the drug and/or dosage ordered when appropriate.
• Under Pharmacist supervision, make routine rounds as required to obtain current patient information and provide professional services to customers.
• Work in a constant state of alertness and safe manner.
• Perform other duties as assigned.

Benefits

• One week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Instant access to earned, unpaid base pay before payday through DailyPay (fees may apply).
• Upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED