Pharmacy Intern

CVS Health • Marlborough, MA

4d • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap that includes Key Learning Experiences, practical activities, and time with district leaders, while gaining an overview of store, district, and regional operations. The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately, while providing caring service to patients. The role requires following Standard Operating Procedures, best practices, applicable laws and regulations, and CVS policies, while contributing to a safe, inclusive, and engaging team culture.

As experience grows, the intern takes on greater responsibility for the safety and effectiveness of pharmacy operations. Duties can include assisting with prescription workflow, patient service and counseling under pharmacist supervision, prescription clarification, inventory tasks, and additional patient care services where legally permitted and appropriately trained. Where permitted, the intern may complete required licensure and training to support vaccine preparation and administration. This is a part-time position with regular and predictable attendance, including nights and weekends. The typical pay range is $20.50–$42.00 per hour. Benefits eligibility and availability depend on hours worked and applicable eligibility requirements.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
• Customer-service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Verbal and written communication skills to interact with patients and colleagues, including active listening.
• Ability to use mathematics for prescription-related calculations, such as tablet quantities and days’ supply.
• Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
• Ability to meet the role’s physical demands, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds.
• Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1+ years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified and, once state requirements are met, strive to provide patient immunizations.
• Ability to work in the home store and at other market locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time spent with district leaders.
• Follow company Standard Operating Procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Help the pharmacy team ensure prescriptions are filled promptly, safely, and accurately and that pharmacy operations run smoothly.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and solve or escalate patient problems.
• Offer counseling, respond to medical questions, and collect relevant patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members as appropriate, and share best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a high-performing pharmacy team.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including controlled-substance requirements and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when legally allowed and supported by required training and certification.
• Where permissible, complete additional licensure and training for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; and review, collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform the physical and communication tasks required for the role, including standing or remaining upright for extended periods, handling and moving items, working with fingers, using visual acuity for prescription-related tasks, and accurately conveying and receiving detailed information.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed