Pharmacy Intern

CVS Health • Allen Park, MI

5d • Onsite

About The Position

CVS Health 3rd year Pharmacy Interns apply pharmacy-school learning in retail pharmacy practice while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. They support pharmacy operations and help ensure prescriptions are filled promptly, safely, and accurately, with caring service for patients. Interns learn to follow Standard Operating Procedures, pharmacy best practices, and effective communication while contributing to a safe, inclusive, and engaging environment.

The role combines hands-on pharmacy work with training and increasing responsibility as tenure grows. Interns assist across pharmacy workstations, help provide patient services, and may support immunizations where permitted and after meeting applicable training and licensure requirements. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work in the home store or other market locations as business needs require. This is a part-time position.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to maintain attention and focus, concentrate over time, and pivot between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy to support patient safety.
• Customer-service and team orientation, including a friendly approach and ability to recognize and respond appropriately to patients’ reactions.
• Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
• Mathematical reasoning sufficient to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill a prescription.
• Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
• Ability to perform the stated physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger work; close visual work; and occasional lifting or exertion of up to 20 lbs and frequent lifting or exertion of up to 10 lbs.
• Ability to express and exchange ideas verbally, convey detailed spoken instructions accurately, and receive detailed information through oral communication.

Nice To Haves

• 1+ years of related work experience in a pharmacy, retail, medical, or customer-service setting.
• Ability to become immunization certified; once state regulations are met, interns should strive to provide patient immunizations.
• Ability to work in the home store and at other market locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company Standard Operating Procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations.
• Support safe, accurate, and timely prescription fulfillment and pharmacy operations.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Offer counseling, answer medical questions, and obtain patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a high-performing team and growth-oriented culture.
• Remain flexible for scheduling and business needs and travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
• Where permissible, complete applicable licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; and review, collect, track, and document patient information.
• Meet regular and predictable attendance requirements, including nights and weekends, and complete required training within the designated timeframe.
• Perform the physical and communication functions required for the role, including standing and moving for extended periods, handling and scanning items, reaching, repetitive finger tasks, precise equipment adjustments, stooping, close visual work, lifting or exerting force as specified, and accurately exchanging detailed spoken information.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed