Pharmacy Intern

Walgreens•Nashville, TN

About The Position

Learn to provide an excellent patient experience by assisting the pharmacist and pharmacy team in accordance with state and federal regulations. Use pharmacy systems to obtain patient and drug information and process prescriptions. Model and deliver a distinctive customer experience while learning and championing pharmacy policies, procedures, and customer service practices in preparation for a future pharmacist role. The intern works under pharmacist supervision and performs duties in accordance with applicable laws, company policies, and standard operating procedures. The role includes supporting patient care and pharmacy operations, customer service, prescription processing, inventory management, and department upkeep. Required training and continued learning about healthcare and pharmacy are part of the position.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English; this requirement does not apply in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Model customer service best practices and develop strong relationships with customers.
Learn from store and pharmacy team members, field leadership, and customers or patients.
Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company requirements.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Perform assigned and supervised prescription-entry, third-party processing, filling, and dispensing duties according to Walgreens standard operating procedures.
Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures concerning errors and the Quality Improvement Program.
Adhere to the Walgreen Co. Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate products, including accompanying them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection practices and file claims for warehouse overages, shortages, order errors, and damaged Rx goods.
Help maintain the Pharmacy Department by ensuring adequate supplies and keeping it clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete required training and special assignments or other tasks as assigned.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.