Pharmacy Intern
About The Position
The Pharmacy Intern learns to provide a positive patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, models customer service, and learns pharmacy policies, procedures, and best practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern assists with pharmacy practice and patient care within the state scope of practice for pharmacy interns. Duties include prescription processing, customer assistance, inventory activities, handling certain phone calls, and keeping the pharmacy department stocked, clean, and orderly. The intern completes required training and maintains knowledge of developments in healthcare and pharmacy.
Requirements
- Must be enrolled in a school of Pharmacy program.
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build strong customer relationships.
- Model and share customer service best practices, including proactive assistance and respectful interpersonal habits.
- Learn from store and pharmacy team members, field leadership, and customers and patients.
- Assist in pharmacy practice under pharmacist supervision and in accordance with state, federal, and company policies; comply with the Walgreens Pharmacy Code of Conduct.
- Perform assigned prescription entry, third-party processing, filling, and dispensing duties according to standard operating procedures.
- Assist pharmacists and other healthcare providers with patient counseling and health services within the state scope of practice for pharmacy interns, including blood pressure services and medication therapy management.
- Immediately report prescription errors to the pharmacist on duty and follow company error-management and Quality Improvement Program procedures.
- Follow the company's Good Faith Dispensing policy.
- Register related sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset protection techniques and file claims for relevant shipment discrepancies or damaged prescription drugs.
- Help maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete required training and maintain healthcare and pharmacy knowledge and skills, including awareness of current developments.
- Complete special assignments and other tasks as assigned.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
