Pharmacy Integrations Manager

Impruvon•Baltimore, MD

1d•Remote

About The Position

Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care. At Impruvon, we are innovative, driven, and committed to building with empathy. We listen first, challenge ourselves to improve every day, and work as a supportive, collaborative team focused on solving meaningful problems that directly impact people's lives. About the Role We're looking for a Pharmacy Integrations Manager to join our Operations team and help drive the technical execution of our pharmacy integrations. To be clear: this is a hands-on individual contributor role. You won't have direct reports or hiring responsibilities. What you're managing is the integration process itself, its timelines, communication, and delivery needed to deliver high-quality, scalable integrations. You should have a strong understanding of data formats like HL7 and JSON, be comfortable collaborating with engineers and skilled in communicating with external partners. Creating, implementing, and troubleshooting technical specifications will be integral parts of this role. This role is critical to Impruvon's growth, supporting pharmacy partnerships and integration reliability as we scale into new markets with consistency and security.

Requirements

4+ years of experience in a technical integrations, implementation, or health tech role, or equivalent experience owning healthcare data workflows and coordinating across technical teams
Strong familiarity with HL7 and JSON. You don't need to code, but you should understand the structure and logic well enough to work directly with engineers
Demonstrated ability to own and translate complex technical requirements for internal teams and external partners, including when requirements are incomplete or still evolving
Strong organizational skills and attention to detail, especially around documentation and process execution
Excellent verbal and written communication skills

Nice To Haves

Experience working with or supporting pharmacies or PMS platforms
Experience in an early-stage or fast-scaling company where there wasn't an existing playbook to follow
Comfort using AI tools to support documentation and workflow efficiency
Curious and fast learner with strong critical thinking skills
Self-motivated, proactive, and execution-focused
Clear communicator who can bridge the gap between technical and non-technical audiences
Thrives in a startup environment (adaptable, collaborative, and energized by growth)

Responsibilities

Support integration delivery for customers and partners
Conduct technical discovery sessions with stakeholders (customers, PMS vendors, and pharmacies)
Translate business and technical needs into structured requirements, data mappings, and test plans
Collaborate with Engineering on implementation plans and testing workflows
Monitor integration timelines, risks, and deliverables to ensure successful and compliant launches
Serve as the day-to-day technical liaison for pharmacy and technology partners
Translate technical information into actionable items for internal teams and external stakeholders
Maintain clear documentation of integration decisions, changes, and partner specifications
Maintain structured documentation for all integration flows, schemas, validation protocols, and escalation processes
Contribute to building scalable integration frameworks, including standardized workflows and governance models
Partner with Engineering to improve visibility into integration health (error rates, throughput, schema issues)
Assist in triaging and resolving integration issues quickly and accurately
Track metrics and help reduce integration-related escalations or delays
Work closely with Product, Customer Experience, Support, and Engineering to ensure integrations improve workflows and outcomes
Help internal teams understand integration workflows, expectations, and responsibilities