Pharmacy Innovation Project Manager (Specialty Pharmacy)

company•City of Utica, NY

10d•$62,400 - $129,384

About The Position

This position delivers multiple concurrent, sometimes accelerated, Pharmacy Innovation projects and programs with quality, on schedule, within budget, and in support of department strategy. The role also conducts operational process analysis, identifies process improvements, refines programs, makes recommendations, and executes action plans. In partnership with internal and external stakeholders, the project manager is responsible for projects from initiation through post-implementation monitoring and maintenance, supporting ideation, solutioning, resourcing, program delivery, monitoring, and stakeholder communication. The position has three classification levels with progressively broader responsibility, independence, and complexity. Level I plans and coordinates matrixed teams and project work, monitors project portfolios, conducts research, resolves issues, develops metrics and reports, supports continuous improvement, and communicates across stakeholder groups. Level II adds leadership representation, management of project economics and resources, cross-functional team coaching, multiple-team management, and mentoring. Level III adds change leadership benefiting LBS and the Health Plan, representation at leadership forums, and work with senior management to identify and mitigate risk and political exposure. A bachelor’s degree in Computer Science, Information Technology, Business Administration, or a relevant field is required, along with healthcare administration, operational management, or related experience and project management experience. The posting offers salary ranges by classification level: E3 $62,400–$106,929; E4 $65,346–$117,622; and E5 $71,880–$129,384. Actual pay depends on factors including budget, experience, knowledge, skills, education, and internal equity. The total rewards package may include group health and/or dental insurance, a retirement plan, wellness program, paid time away from work, and paid holidays. Remote work may be available on a case-by-case basis. Travel across the health plan service regions may be required.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a relevant field.
At least five years of demonstrated performance in healthcare administration, operational management, or another related area.
At least three years of project management experience for all levels.
Demonstrated leadership skills.
Demonstrated ability to develop and achieve project scope and costs, plan work, and meet deliverables.
Demonstrated ability to form and foster high-performing cross-functional teams.
Highly effective communication skills.
Demonstrated knowledge of quality principles, especially root cause analysis and problem solving.
Very strong analytical and business process development skills.
Strong organizational and multitasking skills.
In-depth knowledge of application delivery, management structures, and reporting procedures.
Level II: Five years of project management experience and three years managing cross-functional teams.
Level II: Experience drafting internal and external communications conveying project findings and status.
Level II: Demonstrated experience with multiple project methodologies, such as waterfall, agile, and SDLC.
Level II: Experience coaching and mentoring on process improvement and project management.
Level II: Ability to apply process improvements in matrixed environments.
Level III: Eight years of project management experience, or five to six years of project management experience plus PMP/PMI or comparable certification.
Level III: Five years of experience managing cross-functional teams.
Level III: Demonstrated experience communicating with senior management through discussions, written reports, scheduled meetings, and executive-level presentations.
Level III: Experience training individuals and teams on process improvement and project management.
Level III: Ability to apply process improvement to large systems and matrixed environments.
Ability to travel across the health plan service regions as needed.

Responsibilities

Plan, direct, and coordinate matrixed teams delivering Pharmacy Innovation projects and programs through ideation, assessment, delivery, and refinement.
Create, schedule, monitor, and execute project work plans and report on project and process-improvement activities.
Analyze operational processes, identify improvements, refine programs, recommend actions, and execute improvement plans across Pharmacy Innovation and cross-divisional interfaces.
Determine customer requirements and translate them into operational plans; in some cases combine project, product management, and user experience responsibilities.
Represent Pharmacy Innovation at project approval meetings and support prioritization and justification of assigned projects.
Maintain a log of Pharmacy Innovation and Pharmacy Services pipeline initiatives and market developments; assist leadership with internal, market, and competitive research.
Independently assess and monitor projects, identify problems, develop and implement solutions, evaluate outcomes, troubleshoot, and escalate issues when needed.
Educate and plan training for Pharmacy Services and stakeholder functions on project processes and tools; communicate project information to users, colleagues, management, and technical staff.
Serve as the company-wide project lead and contact, answering questions and providing project education internally and externally.
Create and deploy monitoring reports for the Pharmacy Innovation project portfolio outside Strategic Project Monitoring performed by the EPMO.
Enhance communication channels within and outside Pharmacy Innovation regarding priorities, project work, and cross-divisional impacts.
Meet with management, sponsors, and project teams to review scope and progress and resolve issues.
Establish project metrics; develop, propose, and negotiate project proposals, quotations, and add-ons; and support transition from implementation to operations when applicable.
Maintain currency in project management techniques and emerging technologies, and engage with internal project management organizations and professional development opportunities.
Select and apply appropriate tools to estimate and plan team work, produce plans to required standards, and collaborate on long-term plans.
Promote continuous process improvement, efficiency, productivity, waste and cost reduction, and program value-stream support.
Monitor and report resolution of high-impact problems, handling exceptions and scope change requests according to established standards.
Demonstrate integrity, support the company’s mission and values, follow the Corporate Code of Conduct, and protect member privacy under corporate policies and procedures.
Maintain regular and reliable attendance and perform other functions assigned by management.
For Level II, represent supported-area leadership in project decisions and meetings, matrix-manage cross-functional teams, oversee project economics and resources, develop contingency plans, control scope and change management, coach team members, manage multiple teams, and mentor staff.
For Level III, lead change strategies benefiting LBS and the Health Plan, represent leadership in cross-divisional and regional forums and potentially externally, and work with senior management to identify and mitigate risks and political exposure.
Travel across health plan service regions as needed.