Pharmacy Implementation Manager (Client Account Support Advisor) - Evernorth

Cigna Group•Bloomfield, CT

12d•$82,700 - $137,800•Hybrid

About The Position

This role assists in the management of the Pharmacy Client Services Operations organization with implementation and service of new and renewing clients (almost 6300 Pharmacy clients and over 6 million customers). Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Requirements

High School Diploma, required.
4+ years of experience with Pharmacy Benefit Management (PBM) and Healthcare implementation, required.
4+ years of experience with various Pharmacy PBM systems and vendors, required.
Highly organized with demonstrated ability to manage multiple priorities and execute tasks with strict timelines, required.
Excellent communication and interpersonal skills to work effectively with internal and external business partners and clients, required.
Ability to independently operate, negotiate, and take initiative in fast-paced, multi-faceted environment, required.

Nice To Haves

Bachelor’s degree preferred.
2+ years of experience working with clients and brokers developing effective relationships, preferred.
2+ years of Experience with ESD, ePro, Vista, a plus.
Strong presentation skills to internal and external clients and executive leadership, preferred.
Demonstrated project management experience; planning, coordinating and tracking multi-functional activities, preferred.

Responsibilities

Responsible for delivering the overall client implementation strategy for each assigned client while aligning with the Cigna Pharmacy Management strategy and Client Services Operations goals
Manage client installation and executes the client specific claims processing strategy to ensure consistent and effective products and services
Partners with Sales and Enterprise Operations with rules of engagement when presenting client operational strategy
Ensures client retention through supporting the client relationship and effectively managing customer issues and meeting their expectations
Creates solutions and improves processes to support the Sales team as they address client issues, risk points and client requirements
Clarifies client intent regarding benefit plan design, account structure, reporting and communications
Gathers, translates, and inputs client requirements into Cigna operating systems
Subject Matter Expert for (RFP) Response for Proposals
Produce implementation metrics, such as effective date implementation, client implementation survey scores, 100% referenceable clients, and reduction of implementation set-up reliability tickets
Adheres to Client Enterprise Operations policies and procedures to ensure optimal productivity as well as ensure client and customer-centricity