Lead, Pharmacy Fulfillment Operations

Blink Health•Chesterfield, MO

2d•Onsite

About The Position

As a Pharmacy Fulfillment Operations Lead, you will support and supervise a team of pharmacy fulfillment technicians, helping to manage day-to-day dispensing workflows and queues under the guidance of senior leadership. This role is a strong foundation for developing operational and people management skills in a fast-paced pharmacy environment. We are looking for a motivated, positive and detail-oriented Lead who will assist with onboarding, coaching, and supporting technicians while upholding company policies, performance metrics, and regulatory requirements.

Requirements

2-3 years in an operational or team-support environment; prior supervisory experience a plus.
Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
Some familiarity with pharmacy, healthcare, or fulfillment operations; willingness to learn regulatory requirements and operational complexities.
Experience supporting high-volume workflows and a demonstrated ability to stay organized under pressure.
Strong interpersonal skills with a genuine desire to coach others and contribute to a positive team culture.
Ability to manage competing priorities and stay focused in a fast-paced environment.
Comfortable using basic data tools and workflow platforms to track tasks and monitor performance.
Attention to detail and a problem-solving mindset; ability to recognize patterns and surface issues proactively.
Basic familiarity with key performance indicators (KPIs) and an eagerness to learn how to use performance data to improve team outcomes.
Clear, professional communicator who can relay information effectively to a team and escalate appropriately.
General awareness of compliance in healthcare or pharmacy settings is a plus.
Comfortable with standard office software and willing to learn in queue management and workflow platforms.

Nice To Haves

Prior supervisory experience
General awareness of compliance in healthcare or pharmacy settings

Responsibilities

Support and manage a team of Pharmacy Technicians, helping to ensure quality patient and client care under the direction of senior leadership.
Monitor workload distribution and flag imbalances to ensure efficient daily operations and that basic performance targets are met.
Assist with new hire onboarding, helping technicians get acquainted with tools, workflows, and team expectations.
Oversees all dock operations, enforcing safety protocols, coordinating inbound and outbound freight flow, and ensuring compliance with company standards to maintain a secure and efficient loading environment.
Provide day-to-day coaching and feedback to technicians, supporting continuous improvement and skill development.
Address underperformance promptly through coaching and improvement plans in partnership with People & Culture and senior leadership when necessary.
Use available reporting and dashboards to track team performance and surface operational trends to leadership.
Monitor workflow queues throughout the day to ensure tasks are completed accurately and on time. Help maintain adherence to service level agreements (SLAs) and communicate performance barriers promptly.
Support the implementation of process changes by reinforcing new procedures with the team and flagging adoption challenges.
Handle escalated patient concerns with professionalism and empathy, seeking guidance from senior leads on complex resolutions.
Ensure team adherence to regulatory requirements and company policies in pharmacy operations.
Review technician work periodically to identify accuracy issues and support quality improvement.
Flag compliance risks or recurring errors to senior leadership for resolution.
Keep the team informed of daily priorities, workflow updates, and policy changes.
Communicate effectively with peers and senior leads to ensure alignment on goals and operational challenges.
Model professionalism, accountability, and a positive attitude for the team.
Address routine escalations and day-to-day issues, escalating complex situations to senior leadership as needed.
Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
Foster continuous growth by developing technicians and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.