Full Time Pharmacy Delivery Call Center Technician

Trinity Health•Grand Rapids, MI

1d•Onsite

About The Position

Perform high-quality customer service experience on a concierge prescription delivery team via telephone or messaging system. Under the direction of a Registered Pharmacist, assists Pharmacists in preparing and distributing medications, maintaining the drug inventory, and maintaining patient records. Provides courteous, cooperative, and timely service to patients, visitors and staff. This position will be 10-hour shifts with either Tuesday or Wednesday being the day off and the hours will be 8:30am-7:00pm. Note: This position will be based out of the pharmacy and/or Diabetes and Endocrine Clinic and will not be responsible for delivering prescriptions to the requested addresses. Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols. Maintains adequate stock of medications and supplies according to established policies and procedures. Contributes to effective and quality operation of the department. Maintains logs, records, and other required files and documentation; answers telephone and pneumatic tube; and handles cash transactions. Prepares IV admixtures and other sterile products.

Requirements

Minimum High school education or equivalent.
Minimum Licensed as a Pharmacy Technician in the State of Michigan.
Minimum Two years of pharmacy work experience.
Demonstrates culture competency in interpersonal behaviors.
Demonstrates passion for customer service and understands the needs and behaviors of patients may vary between patients.

Nice To Haves

Completion of a formal Pharmacy Technician training program; or two years of college with emphasis in math, science, or medical field applications.
Active status as a Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB).

Responsibilities

Acts as patient advocate and provides individual support for patients to make the prescription filling process easy.
Completes patient refill calls.
Schedules medication deliveries.
Collects payment information.
Routinely monitors prescription fill patterns for patients in the Prescription Home Delivery program to ensure ongoing medication compliance and follows up with clinical pharmacist when a patient exhibit patterns of non-compliance.
Functions as a respectful member of pharmacy and clinic team and views role as collaborative, between pharmacy and clinic, rather than exclusive to either department.
Routes clinical questions to the clinical pharmacist and/or provider for follow-up.
Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols.
Maintains adequate stock of medications and supplies according to established policies and procedures.
Contributes to effective and quality operation of the department.
Maintains logs, records, and other required files and documentation; answers telephone and pneumatic tube; and handles cash transactions.
Prepares IV admixtures and other sterile products.