Pharmacy Customer Transitions Project Coordinator

Consonus Pharmacy•Milwaukie, OR

About The Position

Consonus Pharmacy is a closed-door long-term care pharmacy specializing in the needs of nursing facilities, assisted living residents, and their caregivers. We are currently hiring a Customer Transitions Project Coordinator to join our team! The Customer Transitions Coordinator serves as the assigned project manager for Consonus Pharmacy’s new customer onboardings, guiding senior living communities and long-term care facilities through the transition from their current pharmacy to Consonus. This role owns the end-to-end project plan for each onboarding — building detailed timelines, driving milestones and readiness activities, coordinating cross-functional teams, and serving as the primary customer-facing point of contact from sales handoff through go-live and post-start stabilization. This position is outward-facing and project-oriented: it leads customer communication, facilitates kickoff and weekly transition calls, and manages the many moving pieces of each implementation — including intake, system build, integration/eMAR coordination, order-entry readiness, equipment logistics, and go-live readiness. The Customer Transitions Coordinator partners closely with internal and external stakeholders to deliver successful, on-time transitions that advance patient safety, operational excellence, and customer satisfaction.

Requirements

High school graduate or equivalent
Licensed pharmacy technician with active, good-standing licensure with each state board of pharmacy where a license is held.
Willingness to obtain necessary licensure in additional states served by the company as required
Minimum two years of experience in project coordination, customer onboarding/implementation, healthcare operations, or pharmacy operations.
Demonstrated ability to coordinate cross-functional teams and drive projects to on-time completion.
Strong communication, organizational, facilitation, and problem-solving skills.
Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, SharePoint, and Planner.

Responsibilities

Serves as the assigned project manager for Consonus Pharmacy’s new customer onboardings.
Guides senior living communities and long-term care facilities through the transition from their current pharmacy to Consonus.
Owns the end-to-end project plan for each onboarding, building detailed timelines, driving milestones and readiness activities, coordinating cross-functional teams, and serving as the primary customer-facing point of contact from sales handoff through go-live and post-start stabilization.
Leads customer communication.
Facilitates kickoff and weekly transition calls.
Manages the many moving pieces of each implementation, including intake, system build, integration/eMAR coordination, order-entry readiness, equipment logistics, and go-live readiness.
Partners closely with internal and external stakeholders to deliver successful, on-time transitions that advance patient safety, operational excellence, and customer satisfaction.