Pharmacy Customer Service Associate

Walgreens•Show Low, AZ

8d•$16 - $20

About The Position

Models and delivers a distinctive and delightful customer experience while providing courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, assists in the practice of pharmacy by using pharmacy systems to obtain patient and drug information and process prescriptions. The role supports customers throughout the store and pharmacy: answering questions, resolving issues, recommending products, processing transactions and returns, maintaining merchandise and displays, and helping customers locate products. Pharmacy duties include entering patient and prescription information, filling prescriptions under pharmacist supervision, supporting workflow and inventory activities, handling appropriate calls and claims, and reporting prescription errors. The associate also provides photo-area and web-pickup services, assists with store upkeep, complies with company policies, and completes assigned tasks. The associate earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends assigned training, completes requested learning modules, and maintains pharmacy and healthcare knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
Operate the assigned cash register; collect payment and provide change; process voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products when possible.
Keep counters and shelves clean and well merchandised; take inventory and maintain records; check in and price merchandise as directed.
Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify the medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims in a timely manner and perform other clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription goods.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policy; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.