Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate provides a distinctive, welcoming customer experience while handling checkout, retail operations, and pharmacy support. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties include entering prescription information, retrieving and counting medications, checking that the medicine is correct, and assisting with pharmacy workflow and inventory. The role also includes customer service, sales transactions, merchandising, store upkeep, photo services, and web pickup orders. The associate is expected to follow company and pharmacy policies, report prescription errors promptly, comply with applicable laws, and maintain knowledge of pharmacy and healthcare developments. The position requires willingness to work a flexible schedule, including evenings and weekends. The role remains open until filled.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and provide courteous, friendly, fast, and efficient service.
- Model customer service best practices and Walgreens service traits with customers and team members.
- Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions under pharmacist supervision.
- Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Immediately report prescription errors, follow company procedures for pharmacy errors and the Quality Improvement Program, comply with the Pharmacy Code of Conduct, and adhere to Good Faith Dispensing policy.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned by the Pharmacy Manager.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Assist with food separation and product placement, stock rotation using first-in, first-out practices, and restocking outs.
- Use store systems and equipment and provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
