Pharmacy Customer Service Associate

Walgreens•Warren, MI

1d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service in the store and supports pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while following state and federal regulations and company policies. It also performs customer checkout, merchandising, inventory, photo-area, web-pickup, and general store-maintenance duties. The associate assists pharmacists with prescription processing and workflow, reports prescription errors promptly, follows the Pharmacy Code of Conduct and Good Faith Dispensing policy, and supports pharmacy inventory management. The role includes training and continuing education to maintain PTCB certification and develop current healthcare and pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, and model customer-service best practices.
Process customer purchases at the register, including payments, change, voids, returns, rain checks, refunds, and exchanges; recommend relevant products and assist customers in locating merchandise.
Maintain clean, orderly, and well-merchandised counters, shelves, displays, and store areas; check in and price merchandise, take inventory, maintain records, and complete resets and revisions.
Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow company policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing requirements.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; maintain knowledge of asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
Ensure compliance with state and local laws concerning regulated products.
Separate and place food products according to policy, rotate consumable stock using first-in, first-out practices, and restock items.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior store maintenance and maintain respectful relationships with coworkers while following company policies and completing assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.