Pharmacy Customer Service Associate

Walgreens•Gloucester Point, VA

2d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate serves customers throughout the store, operates the cash register, supports pharmacy workflow, and performs pharmacy, inventory, merchandising, photo-area, pickup, and maintenance duties as assigned. The position requires compliance with company policies and applicable regulations, and participation in designated training and continuing education.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient service at checkout; register purchases, handle cash and change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain promotional, seasonal, and sale displays.
Perform pharmacy duties under pharmacist supervision, including entering patient and drug information, filling prescriptions by retrieving and counting medications, checking accuracy and possible interactions, and supporting pharmacist workflow.
Immediately report prescription errors and follow company pharmacy-error, Quality Improvement Program, Pharmacy Code of Conduct, and Good Faith Dispensing policies.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment discrepancies or damaged Rx goods.
Ensure compliance with state and local laws regarding regulated products.
Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking out-of-stock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested or assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.