Pharmacy Customer Service Associate

Walgreens•Blaine, MN

8d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate supports customer service and store operations, including handling transactions and customer questions, maintaining merchandise and displays, assisting with inventory, and providing photo-area and web-pickup services. Pharmacy duties include entering patient and drug information, filling prescriptions, supporting workflow and inventory management, handling appropriate telephone calls and claims, and promptly reporting prescription errors. The associate follows pharmacy, dispensing, asset protection, and company policies and procedures. The role also requires completing assigned training, maintaining PTCB certification through the designated training program and/or state-required certification or registration, and keeping pharmacy and healthcare knowledge current.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
Keep counters, shelves, and the store clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring drugs, verifying medicines, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and comply with pharmacy error procedures, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged goods involving prescription drugs.
Comply with state and local laws regarding regulated products.
Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Assist with interior and exterior store maintenance and maintain respectful relationships with coworkers while following company policies and procedures.
Complete special assignments and other tasks as assigned.
Complete assigned training and PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.