Pharmacy Customer Service Associate

Walgreens•Plano, TX

25d•$16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive, friendly, and efficient customer experience at checkout and throughout the store. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties include entering information, filling prescriptions, supporting pharmacy workflow, and handling specified clerical and inventory tasks. The associate also assists customers with products and services, maintains merchandise and store displays, supports photo-area and online pickup services, and helps keep the store clean and orderly. The role requires completing designated pharmacy training and maintaining PTCB certification through the designated training program and/or any certification or registration required by the state. The associate attends requested training, completes assigned learning, earns continuing education credits, and keeps current with developments in healthcare and pharmacy.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; register purchases, collect payments, make change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up and companion items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory and maintain records; check in and price merchandise as directed.
Use pharmacy systems to enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and workflow; immediately report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate and place food products according to policy, rotate consumables using first-in, first-out procedures, and restock out-of-stock items.
Use store systems and equipment and provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional product recommendations.
Monitor and fulfill web pickup orders, including selecting items and delivering orders to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training, complete assigned learning, earn continuing education credits, and maintain pharmacy and healthcare knowledge.