Pharmacy Customer Service Associate

Walgreens • McComb, MS

2d • $15 - $19

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout services and assisting pharmacists under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions.

The associate assists with prescription processing and pharmacy workflow, customer service, store operations, inventory, merchandising, photo services, and online order pickup. The role also requires maintaining pharmacy knowledge and completing assigned training and certification requirements.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
• Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
• Maintain clean and well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow, and report prescription errors immediately while following company policies and the Quality Improvement Program.
• Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription dispensing activities.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
• Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; file claims for overages, shortages, order errors, or damaged prescription-drug goods.
• Follow state and local laws for regulated products, such as alcoholic beverages and tobacco products.
• Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
• Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product sales.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain a clean, neat, and orderly store inside and outside; comply with company policies and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed