Pharmacy Customer Service Associate

Walgreens•Lake Mary, FL

About The Position

The Pharmacy Customer Service Associate provides a distinctive and welcoming customer experience, operates a cash register, and assists the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while supporting pharmacy workflow, inventory management, and clerical tasks. It also includes general store operations, customer service in the photo area, and maintaining a clean and orderly store. The position requires fluency in reading, writing, and speaking English (except in Puerto Rico), and willingness to work a flexible schedule that includes evenings and weekends. The role earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, attends assigned training, completes requested learning modules, and maintains relevant healthcare and pharmacy knowledge. Walgreens will consider qualified applicants with arrest and conviction records and is an equal opportunity employer, including disability and veterans. Actual compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
Model customer-service practices and provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products when possible.
Operate the assigned cash register and process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by store management or the shift leader.
Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicine, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error and Quality Improvement Program policies.
Comply with the Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned pharmacy clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Follow state and local laws for regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Follow food-separation and product-placement procedures, rotate consumable stock using first-in, first-out practices, and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, use of creative machines, and promotional photo-product suggestions.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.