Pharmacy Customer Service Associate

Walgreens • Niles, IL

9d • $16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive and helpful customer experience while processing sales and providing checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role supports pharmacy operations, prescription workflow, inventory management, and customer service across store departments, including the photo area. The associate completes required training, maintains applicable certification or registration, and keeps current with pharmacy and healthcare developments.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer help with products and services, resolve issues, answer questions, and model customer-service best practices.
• Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
• Clean and merchandise counters and shelves, take inventory, maintain records, check in and price merchandise, and construct and maintain promotional and seasonal displays.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, pour, and verify medications; check for possible interactions; and assist pharmacists with scheduling and workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
• Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
• Ensure compliance with state and local laws regarding regulated products.
• Assist with food separation, product placement, stock rotation using first-in, first-out procedures, and restocking out-of-stock items.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of photo products.
• Monitor and fulfill web pickup orders and deliver them to customers in the store.
• Maintain clean, neat, and orderly interior and exterior store conditions and appearance.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed