Pharmacy Customer Service Associate

Walgreens • Inglewood, CA

1d • $19 - $24

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions.

The associate supports customers and patients with questions, product assistance, sales transactions, and services across store departments, including pharmacy, photo, and online order pickup. Pharmacy duties include entering information, filling prescriptions, assisting pharmacists with workflow, handling certain calls and claims, and supporting inventory management. The position also maintains merchandise, displays, and store cleanliness; follows company policies and applicable laws; and completes assigned training and continuing education.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
• Model customer service best practices and Walgreens service traits with team members.
• Provide courteous, friendly, fast, and efficient checkout service; register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Recommend products and companion or trade-up items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items.
• Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist and comply with company pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform clerical duties as assigned.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged prescription drugs.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Separate and place food products according to policy, rotate consumable stock using first-in, first-out practices, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed