Pharmacy Customer Service Associate

Walgreens•Mesa, AZ

5d•$16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role supports pharmacy operations by entering patient and prescription information, filling prescriptions, assisting pharmacists with workflow, handling certain telephone calls and claims, and supporting pharmaceutical inventory management. It also includes general store responsibilities such as customer service, register operations, merchandising, inventory, photo services, web order pickup, and maintaining a clean and orderly store. The associate must follow company policies and pharmacy procedures, report prescription errors promptly, and maintain required pharmacy training and certification. The position requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Operate the assigned cash register, process purchases and payment, and handle voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up or companion items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays.
Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for specified shipment discrepancies or damage involving prescription drugs.
Ensure compliance with state and local laws concerning regulated products.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking.
Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers arriving at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.