Pharmacy Customer Service Associate

Walgreens • Newnan, GA

1d

About The Position

The Pharmacy Customer Service Associate provides a distinctive, friendly, and efficient customer experience while supporting front-end store operations and pharmacy services. The associate registers customer purchases, assists customers with products, resolves questions and concerns, and maintains store merchandise and displays. Under the direct supervision of a pharmacist and in accordance with applicable regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions, and assists with prescription preparation and pharmacy workflow. The role also includes inventory support, clerical tasks, photo services, web order pickup, and store upkeep. The associate completes required training, maintains applicable certification or registration, and keeps current on healthcare and pharmacy developments.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Good math skills for accurately counting, measuring, and weighing medications are preferred.
• Good computer skills are preferred.
• Knowledge of store inventory control is preferred.
• PTCB certification is preferred.

Responsibilities

• Greet customers and patients, offer assistance, answer questions, and resolve issues to support a positive customer experience.
• Model customer service best practices, including courteous interpersonal habits and proactive assistance.
• Provide friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
• Operate the assigned cash register and process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Assist customers in locating over-the-counter products when possible.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as directed.
• Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
• Comply with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned by the Pharmacy Manager.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged Rx goods as applicable.
• Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Follow food separation and product placement procedures, rotate consumables using first in, first out, and restock outs.
• Use store systems and equipment and provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor and fill web pickup orders in Picture Care Plus and deliver orders to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
• Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
• Work a flexible schedule, including evenings and weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed