Pharmacy Customer Service Associate

Walgreens • Liberty, MO

1d • $16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience, provides courteous and efficient checkout service, and assists the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions.

The associate supports customer service and store operations, including handling purchases and returns, recommending products, maintaining merchandise and displays, and assisting customers in the photo area and with web pickup orders. Pharmacy duties include entering patient and drug information, filling prescriptions, supporting pharmacy workflow and inventory, handling appropriate calls and claims, and following pharmacy policies and regulatory requirements.

The associate also completes assigned training and continuing education, maintains pharmacy and healthcare knowledge, and earns and maintains PTCB certification through the designated training program and/or state-required certification or registration.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
• Model and share customer service best practices with team members.
• Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
• Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
• Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, and check in and price merchandise.
• Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error policies and the Quality Improvement Program.
• Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, and sales displays, and complete resets and revisions as directed.
• Assist with food separation and product placement according to policy, rotate consumable stock using first in, first out, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed