Pharmacy Customer Service Associate

Walgreens•Greendale, IN

1d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and also performs customer service, retail operations, inventory, merchandising, photo-area, and store-maintenance duties. In the pharmacy, the associate may enter patient and drug information, retrieve, count and pour medications, verify prescriptions, check for possible interactions, support workflow, handle appropriate telephone calls, process manual third-party claims, and assist with inventory management. The associate must report prescription errors promptly and follow company pharmacy policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy. The role also assists customers at checkout and throughout the store, handles sales and returns, maintains merchandise and displays, supports photo services and web pickup orders, and helps keep the store clean and orderly. The associate earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, attends assigned training, and maintains relevant healthcare and pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve customer issues, and provide courteous, friendly, fast, and efficient service.
Model and share customer-service best practices with team members, including proactive assistance and courteous interpersonal habits.
Register sales, collect payments and distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend items, trade-up or companion products, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company pharmacy error policies and the Quality Improvement Program.
Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; use asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products in accordance with policies and procedures; rotate consumables using first-in, first-out methods and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.