Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate provides courteous, efficient customer service and supports pharmacy operations under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also operating a cash register and helping customers locate products and resolve issues. The associate assists with prescription processing and workflow, inventory management, merchandise presentation, photo services, online order pickup, and store cleanliness. The position also requires completing designated training, maintaining required certification or registration, and keeping current with healthcare and pharmacy developments.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and promote a positive customer experience.
- Model customer-service best practices and Walgreens service traits with customers and team members.
- Operate an assigned cash register; process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
- Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
- Use pharmacy systems to enter patient and drug information accurately and assist with prescription filling by retrieving, counting, and pouring medications, verifying medicines, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow company pharmacy error, quality improvement, Code of Conduct, and Good Faith Dispensing policies.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned by the Pharmacy Manager.
- Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; apply asset-protection techniques and file claims for shipment discrepancies or damaged Rx goods.
- Comply with state and local laws concerning regulated products.
- Separate and place food products according to policy, rotate consumable stock using first-in, first-out procedures, and restock outs.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
