Pharmacy Customer Service Associate

Walgreens•Round Lake Beach, IL

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate assists with prescription processing, inventory, and pharmacy workflow, while also handling customer service and operational tasks across the store. Duties include supporting customers in the retail and photo areas, maintaining merchandise and displays, and helping keep the store clean and orderly. The position requires completion of designated training and maintenance of PTCB certification and/or state-required certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient service at checkout; recommend products, companion items, and upgrades; process sales, payments, returns, exchanges, voids, refunds, and rain checks.
Assist customers in locating over-the-counter products when possible.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain promotional, seasonal, and sale displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicine and check for possible interactions; and assist pharmacists with scheduling and workflow.
Immediately report prescription errors to the pharmacist on duty and comply with pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing requirements.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceuticals; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Ensure compliance with state and local laws regarding regulated products.
Assist with food separation and product placement according to policy; rotate consumable stock using first in, first out, and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.