Pharmacy Customer Service Associate

Walgreens•Treasure Island, FL

10d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service and supports pharmacy operations under the direct supervision of a pharmacist and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also assisting with checkout, retail merchandising, inventory, photo services, web pickup, and store upkeep. The associate assists pharmacists with prescription processing, filling prescriptions, maintaining workflow, inventory management, and related clerical tasks. They follow pharmacy policies and procedures, including rules for good-faith dispensing and reporting prescription errors. The role also includes completing required training and maintaining PTCB certification or any certification or registration required by the state.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer help with products and services, resolve issues, and provide a positive customer experience.
Model customer service practices and Walgreens service traits, including proactive assistance and courteous communication.
Operate the assigned cash register, process purchases and payment, and handle voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and follow store directions.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and comply with pharmacy policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
Support pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; follow asset protection procedures and file claims for shipment discrepancies or damaged goods.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking out-of-stock items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend assigned training, complete requested PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.