Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and throughout the store while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also supporting pharmacy workflows, inventory, and general store operations. The associate assists customers with products and services, resolves questions and issues, operates the cash register, and helps maintain merchandise displays and store conditions. Pharmacy duties include entering patient and drug information, filling prescriptions, supporting pharmacists with workflow, handling certain calls and claims, and reporting prescription errors. The associate also completes assigned training and maintains pharmacy-related knowledge and certifications.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills to accurately count, measure, and weigh medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
- Demonstrate and share customer-service best practices with team members.
- Recommend products, trade-up items, and companion items; help customers locate over-the-counter products.
- Operate the assigned cash register; collect payments and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and complete displays, resets, and revisions.
- Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately and follow company pharmacy-error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection practices and file claims for shipment discrepancies or damaged prescription drugs.
- Comply with laws governing regulated products, including alcoholic beverages and tobacco products.
- Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
