Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience while operating a cash register and providing courteous, efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role supports pharmacy and store operations, including entering patient and drug information, filling prescriptions, assisting pharmacists with workflow, handling appropriate telephone calls, processing manual third-party claims, and supporting inventory management. It also includes general retail duties such as stocking, merchandising, maintaining store cleanliness, assisting customers, and providing services in the photo area. The associate earns and maintains required PTCB certification or state-required certification or registration and completes assigned training and continuing education.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and promote a positive customer experience.
- Demonstrate and share customer service best practices with team members.
- Provide courteous, friendly, fast, and efficient service; recommend products and companion or upgraded items.
- Operate the assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
- Assist customers in locating over-the-counter products when possible.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as required.
- Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions, under pharmacist supervision.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company pharmacy-error policies and the Quality Improvement Program.
- Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policy; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Help maintain a clean, neat, orderly store inside and out.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
