Pharmacy Customer Service Associate

Walgreens•South Milwaukee, WI

5d•$16 - $20

About The Position

Models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, assists in pharmacy practice by using pharmacy systems to obtain patient and drug information and process prescriptions. The role supports customer service and store operations, including answering questions, resolving customer issues, processing purchases and returns, recommending products, maintaining merchandise and displays, assisting customers in locating products, and keeping the store clean and orderly. Pharmacy duties include entering patient and drug information, filling prescriptions under pharmacist supervision, supporting pharmacy workflow, reporting prescription errors, handling appropriate telephone calls, processing manual claims, and assisting with pharmaceutical inventory management. The associate also provides photo-area services and supports web order pickup. Training responsibilities include earning and maintaining PTCB certification through the designated training program and/or any state-required certification or registration, completing assigned training and continuing education, and maintaining knowledge of healthcare and pharmacy developments.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices and Walgreens service traits, including proactive assistance and courteous interactions.
Provide fast, friendly, and efficient checkout service; register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and follow directions from store management.
Use pharmacy systems to enter patient and drug information accurately and, under pharmacist supervision, retrieve, count, and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing requirements.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned by the Pharmacy Manager.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; maintain knowledge of asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policy, rotate consumable stock using first-in, first-out practices, and restock out-of-stock items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.