Pharmacy Customer Service Associate

Walgreens • Westbrook, CT

9d • $18 - $22

About The Position

Models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, assists in pharmacy practice by using pharmacy systems to obtain patient and drug information and process prescriptions.

The role engages customers and patients, resolves issues, answers questions, and applies customer-service best practices. It supports store and pharmacy operations, including checkout, product recommendations, merchandising, inventory, prescription processing, workflow support, claims processing, shipment handling, and compliance with pharmacy and store policies. It may also provide photo services, manage web pickup orders, and help maintain the store’s appearance.

The associate completes assigned training, earns and maintains PTCB certification through the designated program and/or required state certification or registration, completes requested training and continuing education, and maintains knowledge of developments in healthcare and pharmacy.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and deliver a positive customer experience.
• Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
• Register purchases, collect payments, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
• Use pharmacy systems to enter patient and drug information accurately, retrieve, count, and pour medications, verify prescriptions, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and follow company pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform clerical duties as assigned.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for overages, shortages, order errors, or damaged prescription drugs.
• Ensure compliance with state and local laws concerning regulated products.
• Complete resets and revisions and maintain promotional, seasonal, super-structure, and sale displays.
• Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking out-of-stock items.
• Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers at the store.
• Help maintain a clean, neat, and orderly store inside and outside.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed