Pharmacy Customer Service Associate

Walgreens•Joliet, IL

10d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions in accordance with state and federal regulations. The associate assists customers with products and services, resolves issues, processes purchases and returns, maintains merchandise and store displays, and supports store cleanliness and inventory. Pharmacy duties include entering patient and prescription information, filling prescriptions, assisting with workflow and inventory, handling eligible calls and claims, and reporting prescription errors to the pharmacist. The associate also provides photo-area and web-pickup services, follows company policies and regulated-product laws, and completes training and continuing education, including maintaining required PTCB certification or state-required registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, answer questions, and resolve issues to support a positive customer experience.
Demonstrate and share customer-service practices with team members.
Provide courteous, friendly, fast, and efficient service, including recommending products and companion or trade-up items.
Operate the assigned cash register; collect payment and provide change; process voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products when possible.
Keep counters and shelves clean and well merchandised; take inventory and maintain records; check in and price merchandise as directed.
Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring drugs, verifying medicines, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment discrepancies or damaged Rx goods.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policy; rotate consumables using first-in, first-out procedures and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.