Pharmacy Customer Service Associate

Walgreens • Parma, OH

7d • $16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to retrieve patient and drug information and process prescriptions, and also supports store operations, inventory management, merchandising, photo services, and customer orders.

The associate assists with prescription processing, including entering patient and drug information, retrieving and counting medications, checking that medicines are correct, and checking for possible interactions. The role supports pharmacy workflow, handles appropriate telephone calls, processes third-party claims, and reports prescription errors to the pharmacist. The associate must follow company policies, pharmacy conduct standards, Good Faith Dispensing requirements, and applicable laws.

The position also includes customer service and sales transactions, maintaining store conditions and displays, stocking and inventory tasks, photo-area services, and web order pickup. The associate completes assigned training and maintains required certification or registration and pharmacy-related knowledge.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Provide courteous, friendly, fast, and efficient checkout service; recommend products and process purchases, cash, change, voids, returns, refunds, rain checks, and exchanges.
• Assist customers in locating over-the-counter products when possible.
• Maintain clean and well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and promotional merchandise.
• Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions under pharmacist supervision, including retrieving, counting, and pouring medications and checking for accuracy and possible interactions.
• Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and comply with pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing requirements.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
• Support pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
• Comply with state and local laws regarding regulated products.
• Assist with food separation, product placement, stock rotation using first-in-first-out practices, and restocking out-of-stock items.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and maintain respectful relationships with coworkers; complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend assigned training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed