Pharmacy Customer Service Associate

Walgreens•Livonia, MI

1d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience by providing courteous and efficient checkout service and assisting customers with products and services. Under a pharmacist’s direct supervision and in accordance with applicable regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes cash-register and retail operations, merchandising, inventory support, store and photo-area customer service, and online order pickup. Pharmacy duties may include entering patient and drug information, retrieving and counting medications, checking prescriptions for accuracy and possible interactions, supporting workflow, handling appropriate calls, and assisting with inventory and clerical tasks. The associate must follow pharmacy policies, dispensing requirements, and applicable laws, and report prescription errors promptly. The associate earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, completes assigned training, and maintains relevant healthcare and pharmacy knowledge. The schedule requires flexibility, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Must perform pharmacy-related tasks under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays and promotional merchandise.
Use pharmacy systems to enter patient and drug information accurately and perform assigned prescription-filling tasks, including retrieving, counting, and pouring medications and checking for accuracy and possible interactions, under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and comply with pharmacy policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for overages, shortages, order errors, or damaged prescription drugs.
Ensure compliance with state and local laws for regulated products.
Separate and place food products according to policy, rotate consumable stock using first-in, first-out methods, and restock items.
Provide photo-area services, including digital passport photos and photo printing, and promote photo products.
Monitor and fulfill web pickup orders and deliver them to customers in the store.
Assist with interior and exterior maintenance and maintain a clean, neat, orderly store.
Comply with company policies and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned learning modules, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.