Pharmacy Customer Service Associate

Walgreens•Lyons, IL

5d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers courteous, efficient customer service and supports pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also providing checkout, product, and general store support. Responsibilities span customer engagement and issue resolution; sales transactions and merchandise support; pharmacy data entry, prescription filling, workflow assistance, error reporting, claims processing, and inventory activities; and maintaining store displays, equipment, cleanliness, and customer-facing services such as photo and web pickup. The associate follows applicable laws, company policies, pharmacy conduct requirements, and Good Faith Dispensing policies. The associate completes designated training and maintains PTCB certification through the designated training program and/or any state-required certification or registration. They also attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain knowledge of developments in healthcare and pharmacy. The position requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient service at checkout and recommend products, trade-up items, and companion items.
Process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges; assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and resets.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, pour, and verify medications and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and comply with pharmacy error procedures, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties assigned by the Pharmacy Manager.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset protection techniques and file claims for shipment discrepancies or damaged Rx goods.
Ensure compliance with state and local laws concerning regulated products.
Separate food items and place products according to policies; rotate consumables using first in, first out and restock outs.
Provide photo-area service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions; comply with company policies and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend assigned training, complete requested PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.