Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing courteous, efficient checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy workflows, inventory, and customer service across the store. Responsibilities also include operating a cash register, helping customers locate and select products, maintaining merchandise and displays, performing photo-area and web-pickup services, and helping keep the store clean and orderly. The associate follows pharmacy policies and applicable laws, reports prescription errors, and participates in assigned training and continuing education. The position requires flexibility to work evenings and weekends.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and model customer-service best practices.
- Provide courteous, friendly, fast, and efficient service at checkout; register purchases, handle cash and change, and process voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
- Maintain clean and well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain promotional, seasonal, and sale displays.
- Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors promptly and follow pharmacy policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
- Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged Rx goods.
- Follow state and local laws regarding regulated products.
- Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
- Use store systems and equipment; provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions; comply with company policies and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
