Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and also supports a range of store operations, customer service, merchandising, inventory, photo services, and order pickup duties. The associate assists with prescription processing, including entering patient and drug information, retrieving and counting medications, checking prescriptions for accuracy and possible interactions, supporting pharmacy workflow, and reporting errors to the pharmacist. The role also handles specified telephone calls and third-party prescription claims, supports pharmaceutical inventory management, and follows company pharmacy policies and applicable regulations. The position requires maintaining customer service standards, store cleanliness and presentation, and knowledge of store systems and equipment. Training includes earning and maintaining PTCB certification through the designated program and/or required state certification or registration, completing assigned training, and maintaining relevant healthcare and pharmacy knowledge.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
- Model customer-service best practices, including proactive assistance and attentive service until customer needs are met.
- Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up and companion items, and assist customers in locating over-the-counter products.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price it as directed.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions under pharmacist supervision.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and comply with company pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing policy, and the Quality Improvement Program.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
- Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; maintain awareness of asset protection techniques and file claims for shipment discrepancies or damaged goods involving prescription drugs.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies, rotate consumable stock using first-in, first-out methods, and restock outs.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
