Pharmacy Customer Service Associate

Walgreens•Skowhegan, ME

1d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate provides a distinctive and helpful customer experience while handling checkout and store operations. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties include entering information, retrieving and counting medications, checking prescriptions, supporting pharmacy workflow, and performing related clerical and inventory tasks. The position also provides customer service across store departments, including the OTC and photo areas, and helps maintain merchandise, displays, and store conditions. The associate completes assigned training, earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, and keeps current with pharmacy and healthcare knowledge. The role requires a flexible schedule that may include evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient service, recommend relevant items, and help customers locate OTC products.
Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and promotional sets.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, pour, and verify medications and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Follow state and local requirements for regulated products, including alcoholic beverages and tobacco products.
Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking out-of-stock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders, then deliver orders to customers when they arrive at the store.
Assist with interior and exterior store maintenance and keep the store clean, neat, orderly, and presentable.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Complete assigned training and learning modules, obtain continuing-education credits, and maintain pharmacy and healthcare knowledge.