Pharmacy Customer Service Associate

Walgreens•Lawrenceville, GA

5d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive and welcoming customer experience, provides efficient checkout service, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate serves customers across store and pharmacy operations, including checkout, product recommendations, merchandise stocking and displays, photo services, web pickup, and store upkeep. Pharmacy duties include entering patient and drug information, retrieving and counting medications, supporting prescription workflow and inventory, handling appropriate calls and claims, and reporting prescription errors. The role also requires compliance with company policies, pharmacy conduct and dispensing practices, and applicable laws. The associate completes assigned training and continuing education, and earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration. Flexible scheduling, including evenings and weekends, is required.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, and provide courteous, friendly, fast, and efficient service.
Model and share customer-service best practices with team members.
Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, verify medicines, check for possible interactions, and support prescription workflow under pharmacist supervision.
Report prescription errors promptly and follow company pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged Rx goods.
Comply with state and local laws concerning regulated products.
Construct and maintain displays, complete resets and revisions, separate and place food items according to policy, rotate consumables using FIFO, and restock items.
Use store systems and equipment; provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Complete assigned training and PPLs, obtain continuing education credits, maintain healthcare and pharmacy knowledge, and earn and maintain PTCB certification through the designated program and/or required state certification or registration.